Return Policy – GLOWCO INTERNATIONAL PTY LTD
Welcome to Glowco! Your satisfaction is our priority. We are committed to ensuring our products meet your expectations. Please review our returns and refunds policy for a smooth experience in case you need to return any item.
Refunds and Exchanges
We accept returns within 100 days of delivery, following these guidelines:
Refund Process
100-Day Satisfaction Promise
Eligible items must be in good condition, undamaged, with all components and in their original packaging. Return shipping costs are the responsibility of the customer. Refunds will not be processed if the item does not meet these conditions.
Restocking Fee
A 20% restocking fee will apply, determined by our team after the return is received and inspected.
Warranty Claims & Faulty Devices
For defective devices, we offer replacements after reviewing and confirming the issue. If you're unsure whether your product is faulty, contact us at contato@glowcompany.shop for an evaluation.
Return Shipping
Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., incorrect or faulty items).
Exchanges
To exchange an item, please return the original product according to our guidelines. Once inspected and approved, we will issue a refund so you can place a new order.
One-Year Warranty
Our products include a one-year warranty for up to two replacements due to manufacturing defects or if the item is not functioning upon arrival. This warranty excludes damage caused by misuse or accidents.
Order Cancellation Policy
We do not allow cancellations after order confirmation. For assistance, please contact us at contato@glowcompany.shop.
Gift Returns & Third-Party Retailers
Approved gift returns will be issued as merchandise credit. For items purchased through third-party retailers, please contact them directly for exchanges or refunds.
Initiating a Return
To initiate a return, email our customer support team at contato@glowcompany.shop with your order details and reason for the return.
Contact Us
Our team is here to help. For any questions or support related to returns, reach out to us at contato@glowcompany.shop.
We are committed to your satisfaction and appreciate your understanding of our policy, designed to ensure a positive experience for all customers.
